MUMBAI, Aug 11 : Reserve Bank Governor Sanjay Malhotra on Tuesday asked banks to have “meaningful human oversight” over decisions as a design principle while building artificial intelligence models, making it clear that blaming the technology tools will not be “acceptable” to the regulator.
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Addressing the annual Fibac event in the financial capital, Malhotra urged banks to use artificial intelligence tools to augment rather than merely replace human judgment to serve customers better.
He made it clear that the RBI sees AI as a capability to be responsibly harnessed and not as a risk to be contained, and urged banks to adopt the tools rather than sitting on the sidelines. ( PTI )
