Jammu, Dec 14 (KNC): The Jammu and Kashmir government’s online public grievance redressal platform, JK Samadhan, has recorded over 1.02 lakh grievances in 2025, with more than 88,000 complaints successfully resolved, officials said, reflecting an overall disposal rate of 86.27 percent.
An official told news agency Kashmir News Corner — KNC, that the data was presented during a high-level review meeting chaired by Chief Secretary Atal Dulloo, which assessed the performance of the grievance redressal mechanism across departments and districts.
According to the Department of Public Grievances (DoPG), the platform received 1,02,110 grievances up to December 11, out of which 88,091 cases have been redressed. Month-wise analysis showed steady public participation, with the highest number of grievances—7,087 cases—registered in February, followed by sustained inflow in the subsequent months.
The meeting also reviewed disposal patterns separately for grievances originating directly on JK Samadhan, which showed a disposal rate of 87.59 percent, and those integrated through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), which recorded a 76.35 percent disposal rate.
Appreciating the progress in citizen registration, the Chief Secretary noted that several districts have surpassed their household registration targets. Ganderbal topped the list with 115 percent coverage, followed by Shopian (105 percent) and Kishtwar (101 percent). Overall, household registration coverage across the Union Territory stands at 69 percent of the target.
The review further examined department-wise grievance pendency and disposal efficiency. Departments such as Revenue, Public Works (R&B), Rural Development, Power Development, Housing and Urban Development, Home, and Jal Shakti reported the highest volume of complaints and were directed to expedite disposal and enhance public satisfaction.
While several departments maintained disposal rates above 85 percent, others were advised to further reduce pendency and improve responsiveness.
Reiterating the government’s focus on transparent and citizen-centric governance, Chief Secretary Dulloo stressed that timely, empathetic, and accountable grievance redressal remains a fundamental duty of every department. He underlined JK Samadhan’s role as the central platform for monitoring public service delivery and called for improved responsiveness, stronger appeal mechanisms, and better integration with CPGRAMS.
He also urged administrative secretaries, department heads, and district administrations to enhance communication with complainants, ensure faster resolution, and address grievances to the satisfaction of citizens.
The meeting also reviewed the citizen feedback dashboard, which has recorded feedback on 8,704 grievances so far.
While many departments received positive ratings for responsiveness, some were advised to improve follow-up communication, particularly in cases where complainants reported a lack of response from officials. (KNC)
